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Evaluation of Community Economic Building Movement Policy in East Flores Regency Image
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Evaluation of Community Economic Building Movement Policy in East Flores Regency

A Snap on Quality Management in Zimbabwe: a Perspectives Review Image
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A Snap on Quality Management in Zimbabwe: a Perspectives Review

Evaluation of Community Economic Building Movement Policy in East Flores Regency Image
Evaluation of Community Economic Building Movement Policy in East Flores Regency Image
Journal article

Evaluation of Community Economic Building Movement Policy in East Flores Regency

A Snap on Quality Management in Zimbabwe: a Perspectives Review Image
A Snap on Quality Management in Zimbabwe: a Perspectives Review Image
Journal article

A Snap on Quality Management in Zimbabwe: a Perspectives Review

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The Effects of Leadership Styles on Employee Performance: a Case of a Selected Commercial Bank in Botswana Image
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The Effects of Leadership Styles on Employee Performance: a Case of a Selected Commercial Bank in Botswana

Purpose: The leadership phenomenon is fundamental in providing employees with direction and emotional indulgence to derive maximum effort out of them. Therefore, it is vital that an organisation places uninhibited emphasis on the appropriate leadership style to enhance employee performance. Premised on the Collaborative Leadership Model, this paper sought to extricate the nexus between leadership style and employee performance at a selected bank in Botswana, focusing on the transactional, transformational, and participative leadership styles. Research methodology: The study adopted a positivist research paradigm coupled with a survey research design, while a quantitative methodology was used to collect data through a self-administered questionnaire. The study population comprised 433 employees from which a sample of 200 was randomly selected. Data was analysed through the Statistical Package for Social Sciences (SPSS), culminating in statistical techniques such as factor analysis, regression analysis and Analysis of Variance (ANOVA). Results: The results of the study revealed that there was a significant utilisation of the participative, transformational, and transactional leadership styles at the selected commercial bank. However, while the use of the participative and transactional leadership styles had a positive and significant influence on employee performance, the transformational leadership style's effect was insignificant. Limitation:  The study only used quantitative data from employees for analysis and did not include bank leaders' opinions. Contribution: The study contributed to the expansion of the body of knowledge on leadership style and employee performance in the banking sector in Botswana and elsewhere and helped to unmask the shortcomings of some styles while exposing the power of others in reaping positive reinforcements leading to enhancement of employee performance. Keywords: Leadership, Leadership style, Employee performance, Participative leadership, Transformational leadership, Transactional leadership
The Impact of Internal Control, Cultural Control, Incentives, and Work Discipline on Employee Performance (Case Study in PT Lestari Jaya Raya) Image
Journal article

The Impact of Internal Control, Cultural Control, Incentives, and Work Discipline on Employee Performance (Case Study in PT Lestari Jaya Raya)

Purpose: The goal of this research was to see how Internal Control, Cultural Control, Incentives, and work discipline affected Employee Performance at PT Lestari Jaya Raya. Research methodology: The type of this research is a quantitative descriptive study that used a questionnaire to collect data. This study has a population, they were all employees of PT Lestari Jaya Raya with the sample in this study were office staff of 53 people. Results: The results of this study showed that Cultural Control and Work Discipline had a positive impact on Employee Performance. Meanwhile, Internal Control and Incentives have no impact on Employee Performance. This means that the greater the Cultural Control and Work Discipline of the employee, the better the resulting Employee Performance Limitations: This study is limited to the office staff of PT Lestari Jaya Raya so it has not described the overall condition of the employees of PT Lestari Jaya Raya which consists of office staff and operational staff. Contribution: The results of this study are intended to be beneficial as management input, especially in the field of management accounting related to Employee Performance.
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Purpose: This study aimed to investigate how customers' satisfaction, employee satisfaction, and service quality affect profitability. Research methodology: A total of 450 questionnaires were distributed, 424 were returned and a Partial Least Square (PLS) modeling technique was used to test the hypotheses. Results: The results of this study explain that customers' satisfaction and employee satisfaction play essential roles in enhancing profitability, service quality on customers' satisfaction, and employee satisfaction on customer satisfaction. Finally, there are no essential roles between service quality on profitability. Limitations: This study only used customer satisfaction, service quality, and employee satisfaction as the determinant of profitability. There may be other factors that affect profitability, such as perceived value and customer loyalty, that can be considered to determine which marketing strategy should be used as a practical contribution. Contribution: Therefore, based on the research, hotel management should build a favorable image on a long-term basis using identification and efficient management in terms of promise, positioning, personality, and people. This research implies that the hotel manager should continuously improve service quality and employee satisfaction, thus increasing customers' satisfaction, which will lead to profitability.
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